Contents
Key Principle
No payment is required before a formal agreement is reached. We only request payment after project scope, pricing, and terms have been mutually agreed upon.
1. Introduction
This Payment & Refund Policy explains how payments, deposits, refunds, and project cancellations are handled by Mars Station.
By engaging our services, you agree to this Policy and any project-specific agreement entered into between Mars Station and the Client.
2. No Upfront Payment Before Agreement
Our Commitment
Mars Station does not require payment simply for submitting a service request or making an enquiry.
Before any payment is requested:
- ✓Project requirements will be reviewed
- ✓Discussions will take place between Mars Station and the Client
- ✓A quotation and project proposal may be provided
- ✓Both parties must reach an agreement regarding scope, pricing, timelines, and payment terms
3. Project Agreement
Once both parties agree to proceed, Mars Station may issue:
The agreed document will outline:
The project will commence only after the agreed payment requirements have been satisfied.
4. Payment Methods
Payments may be accepted through approved payment methods including:
Payment instructions will be provided directly by Mars Station.
5. Payment Terms
Payment terms may vary depending on the nature and size of the project. Examples include:
6. Refund Policy
Refund requests are reviewed and processed in accordance with the specific agreement made between Mars Station and the Client.
Refund eligibility depends on:
7. Cancellation Requests
Clients may request project cancellation at any time by contacting:
Where work has already commenced, Mars Station reserves the right to:
Any applicable refund will be determined according to the agreed project terms.
8. Non-Refundable Services
Non-Refundable Items
Unless otherwise stated within the project agreement, the following are generally non-refundable:
9. Delayed Projects
If project delays occur due to the Client's failure to provide required information, approvals, content, or feedback, Mars Station reserves the right to:
- ⏸️Pause the project
- 📅Adjust timelines
- 📄Invoice completed work
10. Chargebacks
Important Notice
Clients are encouraged to contact Mars Station directly to resolve any payment concerns before initiating a chargeback or payment dispute.
Unauthorised chargebacks relating to validly delivered services may be disputed with supporting project records and communications.
11. Refund Processing Time
Where a refund is approved, refunds are typically processed within 7–14 business days. Processing times may vary depending on the payment provider or financial institution.
12. Changes to This Policy
Mars Station reserves the right to update this Payment & Refund Policy at any time.
13. Contact Information
For payment, billing, cancellation, or refund enquiries, please contact:
Mars Station
Part of ATMOSPHERE+ LTD
London, E1 5HS
United Kingdom